Our expertise is in cloud solutions
We in Optingo are positive that in most cases there are ready solutions and applications that address typical business problems – they are often available in the SaaS model. As a result, it is usually not necessary to build IT solutions from scratch. Modern and innovative solutions available from a cloud provide greater flexibility and fast implementation of a functionality for a business.
Strategy and consulting
Strategy and plan – we support enterprises in developing a strategy related to Customer Experience and Industry 4.0. We determine the technological advancement level of an organization and set priorities of implementation. We co-create realistic and achievable implementation plans of cloud solutions.
We will determine:
What you will gain owing to better collaboration with customers, suppliers, counterparties, and even competitors. How the behaviour of a customer changes and how we should change your relationships with customers in response.
We will identify optimum technological solutions that will support the fulfilment of business objectives of your enterprise.
We will offer types of licenses / subscriptions and the functional scope that will fulfil your needs.
Customer Experience / CRM Solutions i Industry 4.0.
We minimise time to implementation
The implementation of solutions that support management in an organization does not have to mean that a project will take two years. Owing to our experience and proven implementation methodology, your business will start using the system fully within only a few weeks.
We offer sets of ready components that can be adapted quickly to the needs of your organization.
Modifications and integration
We realise that your needs may be unique. If you need a tailor-made implementation, the adaptation of an existing functionality or a dedicated integration to be prepared – we are ready to do the job.
We will develop the system for you
Our experienced team can develop the offered solutions.
We work with businesses at every stage of development
We work both for organizations that have several dozen as well as several hundred sales representatives.
Maintenance and support
We offer service and support agreements for implemented solutions of Customer Experience/CRM Solutions and Industry 4.0. Agreements provide for the custom-made package of hours and services that can be accounted for on a monthly or quarterly basis. The scope of agreements includes the following elements: > Keeping our experts always ready to react to a request, > Assisting in solving problems involved in system operation (including repairs of errors), > On-going system development, > Individual consulting.
We provide professional training in Oracle CX, Salesforce and methodologies of CX introduction – from beginning to advanced levels. Our specialists are practitioners with experience in real-life implementations. Most training is given in the form of workshops. Courses for new users are on a beginner’s level. Training on an advanced level extends knowledge about functionalities and the use of applications. We also offer courses for administrators.