{"id":9154,"date":"2024-12-16T16:00:14","date_gmt":"2024-12-16T15:00:14","guid":{"rendered":"https:\/\/www.optingo.eu\/bez-kategorii\/how-important-is-the-customer-experience-learn-the-statistics\/"},"modified":"2025-01-05T10:37:45","modified_gmt":"2025-01-05T09:37:45","slug":"how-important-is-the-customer-experience-learn-the-statistics","status":"publish","type":"post","link":"https:\/\/www.optingo.eu\/en\/insight-en\/how-important-is-the-customer-experience-learn-the-statistics\/","title":{"rendered":"How important is the Customer Experience? Learn the statistics"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column]<div class=\"wpb_content_element \"><style type=\"text\/css\">#ut_header_69d1711b4f94c h2.section-title { font-size:30px !important; }<\/style><header id=\"ut_header_69d1711b4f94c\" class=\"section-header  ut-no-title-linebreak-mobile ut-no-lead-linebreak-mobile pt-style-2 header-left header-tablet-left header-mobile-center\"><h2 data-title=\"How important is the Customer Experience? Learn the statistics\"  data-responsive-font=\"section_title\" data-responsive-font-settings=\"{&quot;base-font-size&quot;:&quot;global&quot;,&quot;font-size&quot;:{&quot;desktop_large&quot;:&quot;30&quot;},&quot;base-line-height&quot;:&quot;global&quot;,&quot;base-letter-spacing&quot;:&quot;global&quot;}\" class=\"section-title  \"><span>How important is the Customer Experience? Learn the statistics<\/span><\/h2><\/header><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3>Are You Doing Enough to Meet Your Customers&#8217; Expectations?<\/h3>\n<p>Are you wondering if you&#8217;re doing enough to meet your customers&#8217; expectations? Are you improving customer service to keep up with technological advancements? Is your customer service the best possible representation of your brand? Take a look at these statistics that highlight the importance of customer satisfaction:<\/p>\n<ul>\n<li><strong>A customer is four times more likely to purchase from a competitor if the issue is related to service, not price or product.<\/strong><br \/>\n<em>Source: Bain &amp; Company<\/em><\/li>\n<li><strong>The majority of Americans have decided not to make a purchase solely due to poor Customer Experience.<\/strong><br \/>\n<em>Source: American Express<\/em><\/li>\n<li><strong>It takes 12 positive customer experiences to make up for one negative experience.<\/strong><br \/>\n<em>Source: Ruby Newell-Legner, \u201cUnderstanding Customers\u201d<\/em><\/li>\n<li><strong>Acquiring a new customer costs 6-7 times more than retaining an existing one.<\/strong><br \/>\n<em>Source: Kolsky<\/em><\/li>\n<li><strong>70% of shopping experiences depend on how customers feel they are being treated.<\/strong><br \/>\n<em>Source: McKinsey &amp; Company<\/em><\/li>\n<li><strong>62% of customers say they share their negative experiences with others.<\/strong><br \/>\n<em>Source: Salesforce Research<\/em><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"wpb_content_element \"><style class=\"bklyn-inline-styles\" type=\"text\/css\">#ut_scb_69d1711b52d9d.ut-project-sc .widget-title { font-weight: 700; }#ut_scb_69d1711b52d9d.ut-project-sc .widget-title { letter-spacing: 0.02em; }#ut_scb_69d1711b52d9d .ut-share-link:hover { color: #0060ec; }#ut_scb_69d1711b52d9d .ut-share-link:focus { color: #0060ec; }#ut_scb_69d1711b52d9d .ut-share-link:active { color: #0060ec; }<\/style><ul id=\"ut_scb_69d1711b52d9d\" class=\"ut-project-sc clearfix  ut-project-sc-left ut-project-sc-tablet-left ut-project-sc-mobile-center no-border\"><li><h6 class=\"widget-title\"><span>Podziel si\u0119 z innymi tym artyku\u0142em<\/span><\/h6><\/li><li><a class=\"ut-share-link sc-facebook\" data-social=\"utsharefacebook\"><i class=\"fa fa-facebook\"><\/i><\/a><\/li><li><a class=\"ut-share-link sc-twitter\" data-social=\"utsharetwitter\"><i class=\"fa-brands fa-x-twitter\"><\/i><\/a><\/li><li><a class=\"ut-share-link sc-linkedin\" data-social=\"utsharelinkedin\"><i class=\"fa fa-linkedin\"><\/i><\/a><\/li><li><a class=\"ut-share-link sc-pinterest\" data-social=\"utsharepinterest\"><i class=\"fa fa-pinterest\"><\/i><\/a><\/li><li><a class=\"ut-share-link sc-xing\" data-social=\"utsharexing\"><i class=\"fa fa-xing\"><\/i><\/a><\/li><\/ul><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row bklyn_overlay=&#8221;true&#8221; bklyn_overlay_pattern=&#8221;true&#8221; bklyn_overlay_pattern_style=&#8221;bklyn-style-three&#8221; background_position=&#8221;center center&#8221; background_attachment=&#8221;fixed&#8221; css=&#8221;.vc_custom_1496162923926{background-image: url(http:\/\/themeforest.unitedthemes.com\/wpversions\/brooklyn\/xml\/demo1\/wp-content\/uploads\/2017\/05\/music-key.jpg?id=3787) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; bklyn_overlay_color=&#8221;rgba(44,62,80,0.5)&#8221;][vc_column]<div class=\"wpb_content_element \"><style type=\"text\/css\">#ut_header_69d1711b531ae h3.section-title, #ut_header_69d1711b531ae h3.section-title span { color:#ffffff; }#ut_header_69d1711b531ae h3.section-title { font-size:30px !important; }#ut_header_69d1711b531ae.pt-style-2 .page-title span:after, #ut_header_69d1711b531ae.pt-style-2 .parallax-title span:after, #ut_header_69d1711b531ae.pt-style-2 .section-title span:after { background-color:#ffffff !important;}<\/style><header id=\"ut_header_69d1711b531ae\" class=\"section-header  ut-no-title-linebreak-mobile ut-no-lead-linebreak-mobile pt-style-2 header-center header-tablet-center header-mobile-center\"><h3 data-title=\"Do you want to improve customer satisfaction and better customize your offerings? We would be happy to discuss with you the benefits, opportunities and concerns you have. We encourage you to share your experiences, insights and impressions. Get in touch with us today.\"  data-responsive-font=\"section_title\" data-responsive-font-settings=\"{&quot;base-font-size&quot;:&quot;global&quot;,&quot;font-size&quot;:{&quot;desktop_large&quot;:&quot;30&quot;},&quot;base-line-height&quot;:&quot;global&quot;,&quot;base-letter-spacing&quot;:&quot;global&quot;}\" class=\"section-title  \"><span>Do you want to improve customer satisfaction and better customize your offerings? We would be happy to discuss with you the benefits, opportunities and concerns you have. We encourage you to share your experiences, insights and impressions. Get in touch with us today.<\/span><\/h3><\/header><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div  class=\"wpb_content_element   clearfix\"><style type=\"text\/css\">#ut_am_69d1711b54782 { opacity: 1; }#ut_am_wrap_69d1711b54783 .ut-image-gallery-item-caption-title h3 { letter-spacing: 0em; }#ut_am_wrap_69d1711b54783 .ut-gallery-slider-caption { font-weight: bold; }#ut_am_wrap_69d1711b54783 { text-align: left; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69d1711b54783 { text-align: left !important; } }@media (max-width: 767px) { #ut_am_wrap_69d1711b54783 { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69d1711b54783\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69d1711b54784\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\"><img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69d1711b54782\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 627 940'%2F%3E\" data-src=\"https:\/\/www.optingo.eu\/wp-content\/uploads\/2024\/12\/colored-cubes-with-employee-and-management-icons-2023-11-27-05-26-09-utc-2.png\" width=\"627\" height=\"940\" alt=\"\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"wpb_content_element \"><style type=\"text\/css\">#ut_header_69d1711b54bbd h3.section-title { font-size:30px !important; }<\/style><header id=\"ut_header_69d1711b54bbd\" class=\"section-header  ut-no-title-linebreak-mobile ut-no-lead-linebreak-mobile pt-style-2 header-left header-tablet-left header-mobile-center\"><h3 data-title=\"Feel free to contact us:\"  data-responsive-font=\"section_title\" data-responsive-font-settings=\"{&quot;base-font-size&quot;:&quot;global&quot;,&quot;font-size&quot;:{&quot;desktop_large&quot;:&quot;30&quot;},&quot;base-line-height&quot;:&quot;global&quot;,&quot;base-letter-spacing&quot;:&quot;global&quot;}\" class=\"section-title  \"><span>Feel free to contact us:<\/span><\/h3><\/header><\/div><div id=\"ut_cf7_colors_69d1711b552fe\" class=\"wpb_content_element ut-cf7-dark-skin \">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9232-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"9232\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/posts\/9154#wpcf7-f9232-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"9232\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9232-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"uacf7-form-wrapper-container uacf7-form-9232  \"><label> Your name <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n\n<label> Company e-mail <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n\n<label> Mobile phone <span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span> <\/label>\n\n<label>  Company  <span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span> <\/label>\n\n<label> How can we help? 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}#ut_blog_grid_69d1711b56ee1 .ut-blog-grid-article { margin-top: 10px; }<\/style><div id=\"ut_blog_grid_69d1711b56ee1\" class=\"ut-blog-grid-module blog\"><div class=\"ut-blog-grid  clearfix ut-blog-grid-date-default\">\r\n<article id=\"post-9176\" class=\"grid-33 tablet-grid-50 mobile-grid-100 ut-blog-grid-article clearfix post-9176 post type-post status-publish format-standard has-post-thumbnail hentry category-insight-en\">\r\n    \r\n    <div class=\"ut-blog-grid-article-inner\">\r\n    \t\r\n\t\t\t\t\r\n                        \r\n\r\n        <!-- ut-post-thumbnail -->\r\n        <div class=\"ut-post-thumbnail\">     \r\n\r\n            <div class=\"entry-thumbnail\">\r\n\r\n                \r\n                <a title=\"Permanent Link to Go-Live: Differences between Traditional and No-code Approaches\" href=\"https:\/\/www.optingo.eu\/en\/insight-en\/go-live-differences-between-traditional-and-no-code-approaches\/\">                \r\n                    \r\n                    <figure class=\"ut-post-thumbnail-caption-wrap\">\r\n\r\n                        \r\n        <img loading=\"lazy\" decoding=\"async\" data-adaptive-images=\"{&quot;300&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/go-live-1-300x250.webp&quot;,&quot;500&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/go-live-1-500x417.webp&quot;,&quot;750&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/go-live-1-750x625.webp&quot;,&quot;1000&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/go-live-1-1000x833.webp&quot;,&quot;1500&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/go-live-1-1500x1250.webp&quot;,&quot;2500&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/go-live-1-2500x2083.webp&quot;}\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039; viewBox%3D&#039;0 0 1500 1250&#039;%2F%3E\" width=\"1500\" height=\"1250\" data-src=\"https:\/\/www.optingo.eu\/wp-content\/uploads\/2024\/12\/go-live-1-1500x1250.webp\" data-image-id=\"8604\" class=\"ut-adaptive-image wp-post-image skip-lazy \">\r\n\r\n        \r\n                        \r\n                    <\/figure>\r\n                    \r\n                <\/a>  \r\n                \r\n                <a href=\"https:\/\/www.optingo.eu\/en\/2024\/12\/\">\r\n                \r\n                    <div class=\"date-format\">\r\n                        <span class=\"day\">16<\/span>\r\n                        <span class=\"month\">Dec 2024<\/span>\r\n                    <\/div>\r\n                \r\n                <\/a>\r\n\r\n            <\/div>                                                                                                                         \r\n\r\n        <\/div><!-- close ut-post-thumbnail -->\r\n\r\n                \r\n                \r\n        <a class=\"ut-blog-link\" title=\"Go-Live: Differences between Traditional and No-code Approaches\" href=\"https:\/\/www.optingo.eu\/en\/insight-en\/go-live-differences-between-traditional-and-no-code-approaches\/\" rel=\"bookmark\">     \r\n              \r\n            <div class=\"ut-blog-grid-content-wrap\"> \r\n\r\n                \r\n                    <header class=\"entry-header\">\r\n\r\n                        <h2 data-responsive-font=\"grid_blog_title\" class=\"entry-title\">Go-Live: Differences between Traditional and No-code Approaches<\/h2>\r\n\r\n                    <\/header>\r\n                    <!-- close entry-header -->\r\n\r\n                 \r\n\r\n                <!-- entry-content -->\r\n                <div class=\"entry-content clearfix\">\r\n\r\n                    <p>[vc_section][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]The Go-Live phase is that magical moment in the no-code application development process that symbolizes the start of a true&hellip;<\/p>\n\r\n                <\/div>\r\n                <!-- entry-content -->\r\n\r\n            <\/div>\r\n        \r\n        <\/a>\r\n        \r\n\t\t                        \r\n    <\/div>\r\n    \r\n<\/article>\r\n<!-- #post-9176 -->\r\n\r\n<article id=\"post-9169\" class=\"grid-33 tablet-grid-50 mobile-grid-100 ut-blog-grid-article clearfix post-9169 post type-post status-publish format-standard has-post-thumbnail hentry category-insight-en\">\r\n    \r\n    <div class=\"ut-blog-grid-article-inner\">\r\n    \t\r\n\t\t\t\t\r\n                        \r\n\r\n        <!-- ut-post-thumbnail -->\r\n        <div class=\"ut-post-thumbnail\">     \r\n\r\n            <div class=\"entry-thumbnail\">\r\n\r\n                \r\n                <a title=\"Permanent Link to Mistakes in thinking about Customer Experience\" href=\"https:\/\/www.optingo.eu\/en\/insight-en\/mistakes-in-thinking-about-customer-experience\/\">                \r\n                    \r\n                    <figure class=\"ut-post-thumbnail-caption-wrap\">\r\n\r\n                        \r\n        <img loading=\"lazy\" decoding=\"async\" data-adaptive-images=\"{&quot;300&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Bledy_CX-300x250.webp&quot;,&quot;500&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Bledy_CX-500x417.webp&quot;,&quot;750&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Bledy_CX-750x625.webp&quot;,&quot;1000&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Bledy_CX-1000x833.webp&quot;,&quot;1500&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Bledy_CX-1500x1250.webp&quot;,&quot;2500&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Bledy_CX-2500x2083.webp&quot;}\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039; viewBox%3D&#039;0 0 1500 1250&#039;%2F%3E\" width=\"1500\" height=\"1250\" data-src=\"https:\/\/www.optingo.eu\/wp-content\/uploads\/2024\/12\/Bledy_CX-1500x1250.webp\" data-image-id=\"8601\" class=\"ut-adaptive-image wp-post-image skip-lazy \">\r\n\r\n        \r\n                        \r\n                    <\/figure>\r\n                    \r\n                <\/a>  \r\n                \r\n                <a href=\"https:\/\/www.optingo.eu\/en\/2024\/12\/\">\r\n                \r\n                    <div class=\"date-format\">\r\n                        <span class=\"day\">16<\/span>\r\n                        <span class=\"month\">Dec 2024<\/span>\r\n                    <\/div>\r\n                \r\n                <\/a>\r\n\r\n            <\/div>                                                                                                                         \r\n\r\n        <\/div><!-- close ut-post-thumbnail -->\r\n\r\n                \r\n                \r\n        <a class=\"ut-blog-link\" title=\"Mistakes in thinking about Customer Experience\" href=\"https:\/\/www.optingo.eu\/en\/insight-en\/mistakes-in-thinking-about-customer-experience\/\" rel=\"bookmark\">     \r\n              \r\n            <div class=\"ut-blog-grid-content-wrap\"> \r\n\r\n                \r\n                    <header class=\"entry-header\">\r\n\r\n                        <h2 data-responsive-font=\"grid_blog_title\" class=\"entry-title\">Mistakes in thinking about Customer Experience<\/h2>\r\n\r\n                    <\/header>\r\n                    <!-- close entry-header -->\r\n\r\n                 \r\n\r\n                <!-- entry-content -->\r\n                <div class=\"entry-content clearfix\">\r\n\r\n                    <p>[vc_section][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]On October 1st, we celebrate CX Day, or Customer Experience Day. This is a great time to take a closer&hellip;<\/p>\n\r\n                <\/div>\r\n                <!-- entry-content -->\r\n\r\n            <\/div>\r\n        \r\n        <\/a>\r\n        \r\n\t\t                        \r\n    <\/div>\r\n    \r\n<\/article>\r\n<!-- #post-9169 -->\r\n\r\n<article id=\"post-9158\" class=\"grid-33 tablet-grid-50 mobile-grid-100 ut-blog-grid-article clearfix post-9158 post type-post status-publish format-standard has-post-thumbnail hentry category-insight-en\">\r\n    \r\n    <div class=\"ut-blog-grid-article-inner\">\r\n    \t\r\n\t\t\t\t\r\n                        \r\n\r\n        <!-- ut-post-thumbnail -->\r\n        <div class=\"ut-post-thumbnail\">     \r\n\r\n            <div class=\"entry-thumbnail\">\r\n\r\n                \r\n                <a title=\"Permanent Link to How Customer Experience helps turn customers into Brand Ambassadors\" href=\"https:\/\/www.optingo.eu\/en\/insight-en\/how-customer-experience-helps-turn-customers-into-brand-ambassadors\/\">                \r\n                    \r\n                    <figure class=\"ut-post-thumbnail-caption-wrap\">\r\n\r\n                        \r\n        <img loading=\"lazy\" decoding=\"async\" data-adaptive-images=\"{&quot;300&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/ambasador_marki_o-300x250.webp&quot;,&quot;500&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/ambasador_marki_o-500x417.webp&quot;,&quot;750&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/ambasador_marki_o-750x625.webp&quot;,&quot;1000&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/ambasador_marki_o-1000x833.webp&quot;,&quot;1500&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/ambasador_marki_o-1500x1250.webp&quot;,&quot;2500&quot;:&quot;https:\\\/\\\/www.optingo.eu\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/ambasador_marki_o-2500x2083.webp&quot;}\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039; viewBox%3D&#039;0 0 1500 1250&#039;%2F%3E\" width=\"1500\" height=\"1250\" data-src=\"https:\/\/www.optingo.eu\/wp-content\/uploads\/2024\/12\/ambasador_marki_o-1500x1250.webp\" data-image-id=\"8598\" class=\"ut-adaptive-image wp-post-image skip-lazy \">\r\n\r\n        \r\n                        \r\n                    <\/figure>\r\n                    \r\n                <\/a>  \r\n                \r\n                <a href=\"https:\/\/www.optingo.eu\/en\/2024\/12\/\">\r\n                \r\n                    <div class=\"date-format\">\r\n                        <span class=\"day\">16<\/span>\r\n                        <span class=\"month\">Dec 2024<\/span>\r\n                    <\/div>\r\n                \r\n                <\/a>\r\n\r\n            <\/div>                                                                                                                         \r\n\r\n        <\/div><!-- close ut-post-thumbnail -->\r\n\r\n                \r\n                \r\n        <a class=\"ut-blog-link\" title=\"How Customer Experience helps turn customers into Brand Ambassadors\" href=\"https:\/\/www.optingo.eu\/en\/insight-en\/how-customer-experience-helps-turn-customers-into-brand-ambassadors\/\" rel=\"bookmark\">     \r\n              \r\n            <div class=\"ut-blog-grid-content-wrap\"> \r\n\r\n                \r\n                    <header class=\"entry-header\">\r\n\r\n                        <h2 data-responsive-font=\"grid_blog_title\" class=\"entry-title\">How Customer Experience helps turn customers into Brand Ambassadors<\/h2>\r\n\r\n                    <\/header>\r\n                    <!-- close entry-header -->\r\n\r\n                 \r\n\r\n                <!-- entry-content -->\r\n                <div class=\"entry-content clearfix\">\r\n\r\n                    <p>[vc_section][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Customers who are satisfied with your company talk about you and even take pleasure in praising you to their friends&hellip;<\/p>\n\r\n                <\/div>\r\n                <!-- entry-content -->\r\n\r\n            <\/div>\r\n        \r\n        <\/a>\r\n        \r\n\t\t                        \r\n    <\/div>\r\n    \r\n<\/article>\r\n<!-- #post-9158 -->\r\n<\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Are You Doing Enough to Meet Your Customers&#8217; Expectations? Are you wondering if you&#8217;re doing enough to meet your customers&#8217; expectations? Are you improving customer service to keep up with technological advancements? Is your customer service the best possible representation of your brand? Take a look at these statistics that highlight the importance of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8940,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[142],"tags":[],"class_list":["post-9154","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insight-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How important is the Customer Experience? 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