Certified Salesforce Partner
Management of customer relationships in cloud
Cloud application for sale, service, and marketing
Salesforce is for you because:
> It is innovative. It operates in the cloud completely and has surpassed its competition within only a dozen years.
> It facilities easy integration with external systems, which include your favourite social media.
> It does not matter if you are still a small enterprise or a large corporation. All clients use exactly the same system, the same infrastructure, and the same code version, and receive new functionalities at the same time.
> This is the cloud you can trust, and data safety is confirmed with more than a dozen certificates.
YES, this is a tool for you!
Functions and potential of the tool
- Sales Cloud – a platform for customer relationship management (CRM) designed to support sales, marketing, and customer service, both in the business-to-business context (B2B) and in the business-to-customer model (B2C). It combines all customer information, including marketing, lead generation, sales, customer service, and business analytics and provides access to thousands of applications via AppExchange.
- Marketing Cloud – a platform for customer relationship management (CRM) designed for marketers, which facilitates the creation of marketing relationships and customer campaigns and their management. Marketing Cloud includes an integrated solution for management of Customer Journey, e-mail communication, calls, social media, personalised content on websites, advertisements, creating content, content management, and data analysis. The software encompasses predicative analysis that helps its users to take decisions.
- Service Cloud – a platform for customer relationship management (CRM), customer service, and technical support, based on CRM software for professional service providers. Its users can automate their service processes, improve workflow, and find key materials and solutions of problems for the Complaint and Service Department. The objective is to promote individualised marketing relationships with every customer via numerous communication channels.