Oracle CX Cloud Suite solution comprises:
Oracle Sales Cloud
Oracle Service Cloud
Modern sales in cloud
Follow your customers
Functions and potential of Oracle Sales Cloud
Oracle Sales Cloud is for you if:
> You are the Chief Sales Officer and wonder if you can always fully use your sales talents. Do you want to make sales forecasts real or do you have a developed ideal sales plan, but are not sure how to implement it?
> You manage the Sales Department and are trying to figure out if sales representatives must be deprived of contact with the Sales Department during frequent business trips. Do you wonder if the demand of customers can be predicted? You don’t know how to carry out an ideal sales plan.
> You work as a sales representative and need useful tools when and where you actually make sales. Do you want to anticipate what your customers will need?
YES, this tool is for you!
Customer service of the highest quality
Fulfil the growing expectations of your customers
Oracle Service Cloud functions and opportunities
- Online customer service
- Multi-channel contact centre
- Knowledge management
- Enterprise policy automation
- Field service management
Oracle Service Cloud is for you if:
> You are a Chief Sales Officer and you do not know how to reconcile the demands of your clients and care for quality with business objectives. Do you wonder how to give your agents more time for solving important problems when your customers use self-help? You don’t know how to recognise behaviour patterns in social media and solve service problems before escalation takes place and how to serve persons who continue using both traditional and modern mobile channels at the same time.
> You are a Chief Knowledge Management Officer and you are trying to figure out how to best transfer knowledge to your agents, sales representatives, and customers. Do you want to improve the solution of problems during the initial contact?
> You are the Operational Director and want to manage an effective contact centre, reducing costs while increasing productivity at the same time. Do you wonder what to do to make your local contact and service centre profitable?
> You work as the Marketing Director and continue creating newer methods of lead and profit generation out of present accounts. Do you want to provide online service that will increase a conversion ratio? Do you intend to reinforce customer service using social media?
YES, this tool is for you!
Higher margin and efficiency
Upgrade your sales
Oracle CPQ functions and opportunities
- Configuration and recommendations
- Pricing and preparing quotations
- Proposals and agreements
- Order management
- Work flow and acceptance
Oracle CPQ Cloud is for you if:
> You are the Marketing Director and want to lead your customers to products that are best for them with extended search filters and recommendations. You are not sure if all personnel are familiar with the guidelines and agreements on pricing and promotions.
> You are the Sales Director and have no time for verifying quotes, prices, discounts or the compliance with rules, procedures, and regulations. Do you want your sales representatives to spend a greater part of their time on sales? Do you want to analyse sales data faster?
> You work as a sales representative and feel that your sales are lower because of bottle necks that exist in checking and approving quotes and orders. Do you want to sell faster, more, and wherever you are?